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top > PRODUCT & SERVICES It is difficult to describe the actual look of a product over the phone. You can provide information by email, but you are never sure whether the recipient will read it. Sync+ (Sync plus) Solution is new technology designed to overcome such problems in business. Sync+ Solution allows you and your customer to look at the same screen on your respective browsers at the same time. There are many advantages to this. It not only allows you to explain a product and present a demonstration to somebody who is in another location, it also allows consultation counters to be added to web sites that use SyncShop. Sync+ Solution offers a new generation of work style and we invite you to use it to broaden your business chances. Sync+ Solution has used innovative technology to realize the bold vision of real-time two-way communication by browser. Web browsers are synchronized with each other so that the browsers are capable of sharing the same screen. A peer to peer system (P2P) is used, which does not require a server and allows you to use the service in any environment that has internet access. This is different and much safer than remote control technology in that only the content displayed on the browser is shared. The platforms that make up Sync+, the integrated platform for web communication, are: These two services provide the real-time communication link. SyncPermit is middleware that allows information to be safely shared by HTTPS pages while maintaining communication security policy. In addition to having full control over which pages can be viewed or not viewed, it is also possible to select and set the security type that is most suited to the use of each page. All security types have been designed with the user in mind so it is possible to enjoy highly reliable communication by browser while protecting all privacy-related information. This application makes it possible to interactively deal with customer needs by web site, such as 'responding to customers seeking advice' and 'providing support and helpdesk services'. By sharing a common screen with the customer, it becomes easier to provide a comprehensive and accurate response. Personnel providing such a help service could be people working in existing shop fronts, or part-timers working from home. This means that personnel resources can be effectively utilized. Not only does this make it possible to set the opening and closing hours just like real shop front and customer support center, customers can get an idea of how many people are waiting at a single glance by viewing in real-time the status of the support personnel, which shows when support is available, and whether the support personnel are on standby or dealing with other customers. SyncShop ez provides the function of SyncShop, our customer response enabled web application, as an ASP service that is easy to use for small-medium online shops. Users are not required to acquire any additional hardware or software, so it is both easy and cost effective to set up an interactive customer service line on the website. Our company will both operate and manage the system, which means you do not need to acquire any specialist knowledge. It is also easy to select a design template that suits your company. Setup is also easy as it simply involves adding a button. Now it is possible for any store website to start the same level of customer support that a real shop provides. SyncPlus.net is a service that issues the IDs required for P2P when communicating in real time by browsers using Sync+. If users do not have SyncRouter and do not have a Sync+ ID, our company will issue a Sync+ ID. This service is available to the free service personal members, fee-paying personal members and corporate members. Not only do we provide total technical support for the Sync+ service, we also provide total support relating to SyncShop and SyncRouter including consulting, deployment and operation, which means the service can be used with ease of mind.